FAQs

Must be at least 8 years old.

Must be below 240 lbs.

Everyone under 18 yrs old is required to wear them. Above 18 is optional. We provide them.

Yes. If your group is 4 people or less, arrive 15 minutes early. If your group is 5 or more people, arrive 25 minutes early.

Crow’s nest is 1.5 hours long. Mountain meadows is 1 hour long.

From the stables, you ride through a beautiful mountain meadow and then up a hillside where you overlook the Heber Valley and Deer Creek Reservoir. You also have views of the Soldier Hollow cross country ski trails, which is where the Olympics were held and will be held again!

20 people. However, we can send groups back-to-back if you have more than 20 people.

No, an adult must accompany them.

No, it’s a walk-only ride.

No, only one person per horse.

The private ride ensures it’s only your party and the guide, no additional riders. If you book a regular ride, others may join the ride with you.

Yes, your guide will take pictures for you.

YES! Give us a call to schedule.

No, unfortunately no pets are allowed.

No, just so your balance is not compromised.

Reservations must be canceled or rescheduled before 72 hours of reserved time in order to receive a full refund or avoid fees. For any cancellations within 72 hours of reservation, customers will still be responsible for full purchase. Reservations may be rescheduled within 72 hours with a 50% (of total purchase) rescheduling fee. Customers will only be allowed to reschedule one time. Customers may not cancel reservation after rescheduling.

We refer anyone with a disability to the National Ability Center in Park City, UT. Their number is (435) 649-3991.

We do! Reach out to Rocky Mountain Shuttle at 801-360-0236 for a quote.

Yes, but most definitely not recommended! It can be difficult to get an Uber ride back.

Our wagon rides are suitable for guests of all ages! Guests must be able to safely climb aboard and down from the wagon on their own or with assistance from their party.

No. Please note that flashing and strobe-style lighting is used throughout the light displays, and music or sound effects may be present. This event may not be suitable for photosensitive or sensory-sensitive individuals.

All ticket sales are final. No refunds or exchanges will be offered for weather, scheduling, or personal circumstances.

Our wagons are not wheelchair accessible, and guests must be able to climb up and down a few steps to board.

Absolutely! Our wagons seat up to 15 guests at a time, and we often have several wagons going at once, so larger groups can usually ride at the same time or back-to-back. We love hosting families, church groups, and corporate outings. For group bookings, please contact us directly for details.

For the safety and comfort of all guests and our horses, pets are not permitted on the wagon rides.

We operate rain, snow, or shine! Our horses are hardy and used to winter weather, and the wagons are designed for comfort in all conditions. Please dress warmly and bring your own blankets to stay cozy.

Unfortunately, tickets are non-transferable and may not be rescheduled once purchased.

The full experience typically takes 30–45 minutes, including shuttle time to and from Santa’s area and the wagon ride through the Christmas lights.

Hot cocoa is available for purchase on-site! Guests are also welcome to bring their own non-alcoholic beverages and blankets.